Customer Service Representative

Bachelor’s degree or a minimum of five years aircraft maintenance experience required

Customer service representatives (CSRs) serve as the main point of contact with customers, and work with the service center team to maintain and develop positive relationships with current and prospective customers. CSRs meet with customers upon arrival; review work scope, warranty programs, and applicable service bulletins; schedule service; discuss payment terms and seek upselling opportunities. Upon completion of work, CSRs handle invoicing and collect payment, follow up to make sure all open issues are resolved, and evaluate the success of the visit.